Customer Feedback

Customer Satisfaction Survey

To ensure we are constantly providing our clients with what they want, we offer a Customer Satisfaction Survey

The results for clients seen at Buchanan Optometrists from October 1 to December 20 found:

  • Rating of 9.3 out of 10 for professionalism
  • The Optometrist was thorough (100%), friendly (86%), she listened to my concerns and questions (86%), and she gave a clear explanation of the test and the results (86%).


I want to thank Buchanan Optometrists, especially Catherine for such a thorough examination of my eyes and for referring me to the hospital for specialist treatment. I would recommend Buchanan Optometrists to everybody. Shirley Wilson

Hi Karen, Its rare I write these...My appointment today with Catherine Churchman was very good and she is a credit to Buchanan Optometrists.
I've just told a couple of people about how pleased I was with today and we said how rare it is that good service gets feedback or recognized. The whole experience was a great one from you all. Thank you.  

We have 2 special needs boys who both require glasses and in Buchanan Optometrists we found a place that was very accommodating and patient with the frustrations our boys can offer. All the staff are very helpful and understanding with all of the challenges associated with us. We can't recommend the guys here at Buchanan Optometrists enough and thank them for all their help.  Phil

Wishing to have other than a “chain-store” eye examination I made an appointment with Buchanan Optometrists on the recommendation of a work colleague. Having worn glasses since age 5 (I am now a senior citizen) I can truthfully say that I have never had a more thorough eye examination. I knew that my eyesight was failing and the reasons for this were identified after testing, comprehensive examinations and relevant scans. Choosing glass frames has always been a “chore” as I never really dared try anything different, nor did I know which suited my face – however this too was a pleasant experience. As a result of the guidance of the very helpful front desk staff. I am now receiving compliments on a daily basis which is, of course, very good for the ego. In summary – would I recommend Buchanan Optometrists to anyone wanting personal attention, a thorough eye test, friendly service and staff who know their business? - In a heartbeat!  Nannette M

In all my dealings with Buchanan Optometrists I have been made to feel that my optical requirements were their special concern.Their cheerful greetings, pleasant manner and professionalism have been a constant and I have always had confidence that my eyecare was being attended to in the best possible manner. I am happy to refer family and friends to Buchanan Optometrists and confident that they will receive the same high level of care and attention that I have.  W Groves

Buchanan Optometrists in Riccarton have been looking after the health of my eyes for several years and I have always been pleased with the high level and quality of service that the staff have provided. From the eye examinations to the explanation of the results to the fitting of frames and lenses, I have always felt well taken care of. J. Mahn

As a long-time wearer of glasses, contact lenses and pop-over sunglasses, I have an equally long history of working with and listening to various Optometrists and long-suffering receptionists who suggest new frames. I have experienced nothing but exemplary service at Buchanan Optometrists; not only did Ian Buchanan do a thorough eye and health check but he also placed me in the caring hands of Karen as I wanted new frames. She has the patience of a saint and certainly an eye as to what suited me best! It wasn't about just selling but getting to know me and my needs .....I'm definitely a returning customer. G.Hay

 It is my pleasure to recommend the services of Buchanan Optometrists. Having been a client there for six years I have been more than satisfied with the treatment that I have received. Ian and his staff are very professional and maintain a consistently high standard in all aspects of eye treatment. They willingly offer advice, and when required, will assist in the choosing of frames from their vast selection. I have no hesitation in recommending Buchanan Optometrists to anyone who requires reliable and consistent information regarding the state of their eyes.  J. Mann

Dear Karen, I am sending this letter to say thanks to you and the team for looking after me so well on my recent visit. I must say, I have struggled with my eyes for a long time and asked the same questions to a number of optometrists with no solution. Claire without me even asking, picked up on these issues and gave me a clear understanding of why, as a result I have been more comfortable, my eyes not as irritated and very happy with my new ‘fashionable frames’ you helped me select.
Thanks again to you and the team, vision is something I take very seriously given my job and also with my racing and always feel I leave with great advice and the right products.  
R. Bath







Buchanan Optometrists Ltd optometry practice in Christchurch is located at Church Corner within the Riccarton Clinic. As an independent optical practice we have the freedom to use suppliers that provide the best service and products to you.

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Monday, Wendsday & Thursday
8:30am -5:30pm
8.30am - 7:00pm
8:30am -4:30pm

First Floor
Riccarton Clinic 
6 Yaldhurst Road
Upper Riccarton 
New Zealand
03 341 4850